Frequently Asked Questions
Have a question before your visit? You're in the right place. I've gathered some of the questions I'm asked most often so you can feel prepared and know exactly what to expect.
Visiting Amber Salon
Where is Amber Salon Located?​
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Amber Salon is located inside Sola Salons at:
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1428 Wooded Acres Drive
Suite 100 Studio 2
Waco, TX 76710
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Where should I park?
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Free public parking is available in front of Sola Salons.
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What should I know about Monday appointments?
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The main building doors are locked on Mondays. When you arrive, sto let me know simply send me a quick text to let me know you're here, I'll meet you at the door to let you in.
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Can I arrive early for my appointments?
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You're welcome to arrive a few minutes early. Seating in the hallways outside the salon suites is limited, so I recommend arriving close to your scheduled appointment time.
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Do you off quiet appointments?
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Yes. My quiet appointment is called The Pause.
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If you need a little less conversation and a little more quiet during your visit, simply select The Pause when booking your appointment or let me know when you arrive.
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There's no need to explain why. This is your time, and I'm happy to create the kind of appointment experience you need that day.​​​​​
Booking Appointments
How do I know which service to book?
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​If you're a new guest, choose the service or experience that feels closest to your hair goals.
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After requesting your appointment, you'll receive a link to complete your digital intake form. Once you've submitted it, I'll personally review your information.
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If everything looks like a good fit, I'll approve your appointment. If I have questions or think we need to adjust the service or timing. I'll reach out so we can talk through the details together.
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You don't have to know exactly what to book before getting started. That's what the consultation process is for.
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Why are first appointments longer?
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Your first appointment is intentionally scheduled with extra time so we can get to know your hair without feeling rushed.
We'll talk about your hair history, what's working, what's frustrating you, your lifestyle, maintenance preferences, and what you'd like to achieve.
The extra time also allows me to see how your hair responds to the products, color, and techniques I use. As I get to know your hair over the first few visits, we'll develop a consistent plan that works for you long-term.
Will I receive an appointment reminder?
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Yes. You'll receive a confirmation when your appointment is officially booked, as well as a reminder approximately 72-hours before your scheduled visit.
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If you're ever unsure about an upcoming appointment, you're always welcome to call or text me to double-check.
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Do you have a cancellation list?
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Yes. If you'd like an earlier appointment, you can ask to be added to my cancellation list.
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If an opening becomes available that fits what you're looking for, Ill reach out to offer you the opportunity to move your appointment.
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What is your cancellation policy?
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Your appointment time is reserved especially for you.
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If you need to cancel or reschedule, I ask that you provide at least 48-hour notice. That gives me the opportunity to adjust my schedule and offer the appointment to someone on my cancellation list.
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I understand that unexpected situations and emergencies happen, and I'll always do my best to work with you when they do.
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However, repeated last-minute cancellations or no-shows may result in being unable to schedule future appointments.
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I appreciate you understanding and respect for the time I've reserved specifically for you.
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What happens if I am running late?
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Traffic happens, and I understand that sometimes you're unexpectedly running behind, if you think you may be late, please call or text me as soon as possible.
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I will allow a 15-minute-grace period whenever my schedule permits. After 15 minutes, we may need to adjust or shorten y9our service to avoid delaying appointments scheduled after yours.
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If there isn't enough time to safely and properly complete your service, we may need to reschedule.
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My appointments are scheduled one-on-one, so arriving on time helps me give you--and every guest who follows--the full attention and care for your deserves.
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