Stylist Corner

What to Do When a Client Hates the Hair You Were Proud Of Every time I get on Facebook, I see another post from a stylist about an upset client. The client is angry. The stylist is hurt. Screenshots are being analyzed. Everyone in the comments is choosing a side. Before long, the original hair concern has become a full-blown emotional battle between two people who both feel unheard. As professionals, sometimes we have to take a step back—or take ourselves back to school—becau

I started my career in a small salon, and I'm grateful for every lesson I learned there. But later, I spent 14 years working in a corporate salon, and that's where I experienced something that would shape the way I think about our industry today. It wasn't the haircutting. It wasn't the color line. It wasn't even the pace of the salon. It was the education. We regularly had brand educators come into the salon. They weren't there to sell us products. Our salon had already chos

If you've been behind the chair for any amount of time, you've probably heard one of these: "My clients don't buy retail." "I don't want to sound salesy." "They can get it cheaper somewhere else." "I don't like selling." For years, I thought retail was about products. I thought it was about shampoo bottles, styling products, ingredients, and price points. I thought the goal was to convince someone to buy something. And honestly? That mindset made retail feel awkward. Because

Welcome to Stylist Corner- honest conversations about the real side of this industry. Nobody really talks about this part. We see the Instagram posts. The fresh paint. The custom sign on the door. The coffee bar. The "I finally did it!" selfie standing in an empty suite before the chaos moves in. And don't get me wrong...opening your own suite is exciting. It's freedom. It's pride. It's proof that you believed in yourself enough to take the risk. But what happens after that?