What to Do When a Client Hates the Hair You Were Proud Of Every time I get on Facebook, I see another post from a stylist about an upset client. The client is angry. The stylist is hurt. Screenshots are being analyzed. Everyone in the comments is choosing a side. Before long, the original hair concern has become a full-blown emotional battle between two people who both feel unheard. As professionals, sometimes we have to take a step back—or take ourselves back to school—becau

If you've been behind the chair for any amount of time, you've probably heard one of these: "My clients don't buy retail." "I don't want to sound salesy." "They can get it cheaper somewhere else." "I don't like selling." For years, I thought retail was about products. I thought it was about shampoo bottles, styling products, ingredients, and price points. I thought the goal was to convince someone to buy something. And honestly? That mindset made retail feel awkward. Because