What to Do When a Client Hates the Hair You Were Proud Of Every time I get on Facebook, I see another post from a stylist about an upset client. The client is angry. The stylist is hurt. Screenshots are being analyzed. Everyone in the comments is choosing a side. Before long, the original hair concern has become a full-blown emotional battle between two people who both feel unheard. As professionals, sometimes we have to take a step back—or take ourselves back to school—becau

I drive 48 miles one way to work. On workdays, I drop Everly off at school and then begin the hour-long drive to Waco. By the time I make it through the school parking lot, the traffic, the construction, all the stops, and what feels like every red light between Temple and the salon, I have spent a whole lot of time in my car. But this isn’t really a story about my commute. It’s about what happens in the in-between moments—the red lights, the quiet stretches of highway, the u